Safety

We are committed to building a safe & trusting environment

0%
of time elapsed
0%
of goals achieved

Our ambitions

We will enable every colleague to work safely
We are committed to providing first-class training, tools and support for every colleague to do great work without compromising their safety. Our ambition is that every colleague can objectively state that they can work safely at LRQA.When we fall short, we will assess why there was a failure and how we continuously improve.

Ambition 1 Breakdown

No.
Key Performance Indicators
Category
UN Sustainable Development Goal
Delivery Date
Progress
Lead Function
1
We have a collective agreement on employees’ health & safety as outlined in our official company "Health & Safety" policy
Health & Safety
8.8
Jan 2022
100
%
HSES
2
We train all employees on health and safety
Health & Safety
8.8
Jan 2022
100
%
HSES
3
Our health and safety procedures are translated into the eight major languages spoken by our employees, and no colleague works without having understood our health and safety procedures, including if they need a translator
Health & Safety
8.8
Jan 2023
100
%
HSES
4
We have collective agreement on working conditions outlined in an Employee Handbook
Working Conditions
16.6
Jan 2022
80
%
HSES & Human Resources
5
We have a Health & Safety policy for stress
Stress
8.8
Jan 2023
100
%
HSES
6
We have measured incidents of stress
Stress
16.6
Jan 2024
50
%
HSES
7
We have a strategy to reduce and eliminate stress in the organisation
Stress
8.8
Jan 2024
10
%
HSES
8
We have analysed, measured, and built preventive measures in response for stress incidents within 72 hours
Stress
8.8
Jan 2024
10
%
HSES
9
We track and measure overtime for hourly workers that is compulsory
Overtime
16.6
Jan 2024
10
%
HSES & Human Resources
10
We track and measure structured relations with employee representatives
Structured Relations
8.8
Jan 2022
50
%
Human Resources
11
We have a joint labor management health and safety committee in operation
Committee
8.8
Jan 2022
100
%
HSES
12
We provide mandatory health check up for all employees
Health Check Up
8.8
Jan 2022
0
%
HSES
13
We have specific measures and policies related to health and safety of remote workers
Remote Workers
8.8
Jan 2022
50
%
HSES
14
We provide training for employees and contractors on risks related to work on client or project sites
Training
8.8
Jan 2022
100
%
HSES
15
We have interactive communication session with employees regarding working conditions
Interaction
17.7
Jan 2024
50
%
HSES
16
All employees receive 24 hours rest within a time frame of 7 consecutive days
Rest
8.8
Jan 2023
50
%
HSES
17
We track and measure the number of days lost due to injuries
Lost-time
16.6
Jan 2022
100
%
HSES
18
We track and measure lost time injury frequency rate
Lost-time
16.6
Jan 2022
100
%
HSES
19
We track and measure the number of cases of recordable work-related injury or illness for all employees and contractors
Lost-time
16.6
Jan 2022
100
%
HSES
20
We track and measure the number of fatalities as a result of work-related injury or illness for all employees and contractors
Fatalities
16.6
Jan 2022
100
%
HSES
21
We have a clear policy for independent contractors that do not work for the company greater than 20 hours per week for longer than a 6 month period
Policy
8.8
Jan 2024
10
%
Operations
22
We have 72 hour response rate to investigate and report on health & safety incidents
Response rate
8.8
Jan 2024
25
%
HSES
We will support our colleagues’ wellbeing at work
Every market and culture is unique, and what it means to “be well” varies across our global business. Our commitment is that every colleague believes working for LRQA positively contributes to their well-being. At the heart of this is building a culture where every colleague believes they can speak up, share ideas, and challenge one another with genuine open-mindedness, curiosity, and trust.

Ambition 2 Breakdown

No.
Key Performance Indicators
Category
UN Sustainable Development Goal
Delivery Date
Progress
Lead Function
23
We track and measure colleague safety with respect to speaking up, feeling supported and mental wellbeing
Wellbeing
16.6
Jan 2023
100
%
Employee Experience
24
All colleagues believe they can speak up with confidence
Wellbeing
16.7
Jan 2026
78
%
Employee Experience
25
All colleagues believe they can make mistakes without fear of repurcussion
Wellbeing
16.7
Jan 2026
68
%
Employee Experience
26
All colleagues believe they can challenge others
Wellbeing
16.7
Jan 2026
68
%
Employee Experience
27
All colleagues feel they are supported to be at their best at LRQA
Wellbeing
16.7
Jan 2026
68
%
Employee Experience
28
We track and measure how many people feel their work has a negative impact on their mental wellbeing
Wellbeing
16.6
Jan 2023
100
%
Employee Experience
29
All colleagues believe their work positively contributes to their life and wellbeing
Wellbeing
8.8
Jan 2026
68
%
Employee Experience
30
We have practices in place to prevent instances of fatigue
Wellbeing
16.7
Jan 2024
50
%
HSES
31
All colleagues complete training in assertiveness
Training
16.7
Jan 2024
0
%
Learning & Development
32
All colleagues complete training in conflict management
Training
16.7
Jan 2025
0
%
Learning & Development
33
We have 72 hour response rate to investigate and report on health and wellbeing incidents
Training
16.7
Jan 2024
0
%
Legal
34
We have an anonymous whistleblowing service that all colleagues are aware of and can easily access
Whistleblowing
16.7
Jan 2022
100
%
Legal
We will support our colleagues in humanitarian crises
A humanitarian crisis is a singular event or a series of events that threaten a community's health, safety or well-being. Our commitment is to provide financial, logistical, and emotional support for our colleagues and families affected by humanitarian crises. This includes being proactive to prepare colleagues if there is a forewarning.

Ambition 3 Breakdown

No.
Key Performance Indicators
Category
UN Sustainable Development Goal
Delivery Date
Progress
Lead Function
35
All colleagues affected by a humanitarian crisis believe that LRQA did all we could within our powers to ensure their safety and security
Humanitarian Crisis
8.8
Jan 2023
100
%
HSES & Sustainability
36
LRQA has a humanitarian crisis response procedure
Humanitarian Crisis
8.8
Jan 2023
80
%
HSES & Sustainability
37
LRQA has a mechanism to support colleagues that endure hardship as a result of being negatively affected by a humanitarian crisis
Humanitarian Crisis
8.8
Jan 2024
50
%
Human Resources

Ambition 1 Breakdown

Notable KPIs

#

2

We train all employees on health and safety

#

10

We track and measure structured relations with employee representatives

#

14

We provide training for employees and contractors on risks related to work on client or project sites
No.
Key Performance Indicators
Category
UN Sustainable Development Goal
Lead Function
1
We have a collective agreement on employees’ health & safety as outlined in our official company "Health & Safety" policy
Health & Safety
8.8
HSES
2
We train all employees on health and safety
Health & Safety
8.8
HSES
3
Our health and safety procedures are translated into the eight major languages spoken by our employees, and no colleague works without having understood our health and safety procedures, including if they need a translator
Health & Safety
8.8
HSES
4
We have collective agreement on working conditions outlined in an Employee Handbook
Working Conditions
16.6
HSES & Human Resources
5
We have a Health & Safety policy for stress
Stress
8.8
HSES
6
We have measured incidents of stress
Stress
16.6
HSES
7
We have a strategy to reduce and eliminate stress in the organisation
Stress
8.8
HSES
8
We have analysed, measured, and built preventive measures in response for stress incidents within 72 hours
Stress
8.8
HSES
9
We track and measure overtime for hourly workers that is compulsory
Overtime
16.6
HSES & Human Resources
10
We track and measure structured relations with employee representatives
Structured Relations
8.8
Human Resources
11
We have a joint labor management health and safety committee in operation
Committee
8.8
HSES
12
We provide mandatory health check up for all employees
Health Check Up
8.8
HSES
13
We have specific measures and policies related to health and safety of remote workers
Remote Workers
8.8
HSES
14
We provide training for employees and contractors on risks related to work on client or project sites
Training
8.8
HSES
15
We have interactive communication session with employees regarding working conditions
Interaction
17.7
HSES
16
All employees receive 24 hours rest within a time frame of 7 consecutive days
Rest
8.8
HSES
17
We track and measure the number of days lost due to injuries
Lost-time
16.6
HSES
18
We track and measure lost time injury frequency rate
Lost-time
16.6
HSES
19
We track and measure the number of cases of recordable work-related injury or illness for all employees and contractors
Lost-time
16.6
HSES
20
We track and measure the number of fatalities as a result of work-related injury or illness for all employees and contractors
Fatalities
16.6
HSES
21
We have a clear policy for independent contractors that do not work for the company greater than 20 hours per week for longer than a 6 month period
Policy
8.8
Operations
22
We have 72 hour response rate to investigate and report on health & safety incidents
Response rate
8.8
HSES

Ambition 2 Breakdown

Notable KPIs

#

23

We track and measure colleague safety with respect to speaking up, feeling supported and mental wellbeing

#

27

All colleagues feel they are supported to be at their best at LRQA

#

29

All colleagues believe their work positively contributes to their life and wellbeing
No.
Key Performance Indicators
Category
UN Sustainable Development Goal
Lead Function
23
We track and measure colleague safety with respect to speaking up, feeling supported and mental wellbeing
Wellbeing
16.6
Employee Experience
24
All colleagues believe they can speak up with confidence
Wellbeing
16.7
Employee Experience
25
All colleagues believe they can make mistakes without fear of repurcussion
Wellbeing
16.7
Employee Experience
26
All colleagues believe they can challenge others
Wellbeing
16.7
Employee Experience
27
All colleagues feel they are supported to be at their best at LRQA
Wellbeing
16.7
Employee Experience
28
We track and measure how many people feel their work has a negative impact on their mental wellbeing
Wellbeing
16.6
Employee Experience
29
All colleagues believe their work positively contributes to their life and wellbeing
Wellbeing
8.8
Employee Experience
30
We have practices in place to prevent instances of fatigue
Wellbeing
16.7
HSES
31
All colleagues complete training in assertiveness
Training
16.7
Learning & Development
32
All colleagues complete training in conflict management
Training
16.7
Learning & Development
33
We have 72 hour response rate to investigate and report on health and wellbeing incidents
Training
16.7
Legal
34
We have an anonymous whistleblowing service that all colleagues are aware of and can easily access
Whistleblowing
16.7
Legal

Ambition 3 Breakdown

Notable KPIs

#

35

All colleagues affected by a humanitarian crisis believe that LRQA did all we could within our powers to ensure their safety and security

#

36

LRQA has a humanitarian crisis response procedure

#

37

LRQA has a mechanism to support colleagues that endure hardship as a result of being negatively affected by a humanitarian crisis
No.
Key Performance Indicators
Category
UN Sustainable Development Goal
Lead Function
35
All colleagues affected by a humanitarian crisis believe that LRQA did all we could within our powers to ensure their safety and security
Humanitarian Crisis
8.8
HSES & Sustainability
36
LRQA has a humanitarian crisis response procedure
Humanitarian Crisis
8.8
HSES & Sustainability
37
LRQA has a mechanism to support colleagues that endure hardship as a result of being negatively affected by a humanitarian crisis
Humanitarian Crisis
8.8
Human Resources